Wednesday, May 18, 2016

The Replacement Misty Copeland Barbie, Another Misfortune

The reader is referred to this post, which describes the disappointment I experienced over the damaged Misty Copeland Barbie box received in an Amazon order.  By FedEx and expedited shipment Amazon sent a replacement and this is what I saw when I opened the box...


The mid-right side of the box is dented which caused tenting of the cellophane.

Here's a second look:


In Amazon's defense, based on the appearance of the shipping box, this damage occurred during the FedEx shipping, but nothing protected the doll's box against this type insult.  The only packing material the Amazon packers used is what is shown on the right side of the photo, four air-filled bags. Nothing protected the doll's box on the side where the damage occurred.

The shipping box is dented and creased on the same side as the doll's damaged box.

Here's another photo of the shipping box dent and crease.

The final two photos illustrate the extensive damage to the doll's box and cellophane.
  

Companies like Amazon, who give little regard to collectors' desire for pristine boxes should begin to care and devote the necessary resources to train their personnel on carefully packing items to avoid this type damage when boxes are manhandled by the companies that ship their items.  Their packers need also not ship items that are already damaged.  Where is quality control?  Where is the desire to ensure customers receive orders that are damage free?  After I shared the link to my previous Misty Copeland Barbie post with a Facebook group, one collector commented:  Its easier [for them] to refund than devoting the training and manpower hours to ensure we get a pristine box the first or second time. 

Here's hoping the third time is a charm.

dbg
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12 comments:

  1. Hopefully you won't be disappointed. What a shame

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  2. I've had two hard back books packaged just the same way. Never again am I buying books from Amazon and you've just confirmed my suspicions. There is literally no care in packaging anything beyond those that fit in the cardboard envelopes! Anything that requires effort is going to be mismanaged. :(

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    1. It is a shame, too, especially when they claim a desire to be Earth's Most Customer-Centric Company.

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    2. Amazing...the actual after care service was a delight, quick and offered with a refund or another copy of the book. But the disconnect between the departments is just odd.

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    3. My experience with customer service was also a delight and reassuring, but the ultimate way to please a customer is to eliminate the need to contact customer service more than once for the same issue.

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  3. Sorry you're having these difficulties. I'm hoping with you that the third time's the charm!

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    Replies
    1. Thank you, Roxanne. I am hoping so too.

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  4. Dang! That's rough treatment. I bought a TV from Amazon and they had to ship it to me 3 times before I got one that wasn't damaged and they used 3 different carriers. I know that now on some items they don't even put it in a box, if the item already has it's own box they ship it as is. If you don't want the whole world to see what you are buying you have to tell them to put it in a plain box. I know they are trying to save money, but everyone doesn't need to see my salad spinner or foot massager!

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    1. It took three TV shipments before they got it right? That's crazy. Such a waste of revenue and unnecessary frustration for you when they could have double boxed and took other measures to ensure the first one arrived safely and securely. I'm with you, I don't want everyone knowing what I am ordering.

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  5. What a pity! Thanks for the warning about Amazon. By some twist of fate I never bought anything through their site and I'll avoid it now.
    There's no excuse for the box's condition, obviously the packer knew it was fragile or why put those air bags? So why not put bubble wrap? Or packing peanuts? Or even wadded up newspaper?(Precautions sellers on Taobao.com have taken even to ship me doll hair and shoes). It's just carelessness.
    Crossing my fingers that the third time is indeed the charm.

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    1. Yes it is a pity and they could have packed the box more securely.

      I did request the use of extra packing materials for the third shipment. I was placed on hold while the associate emailed the shipping department with the request. We'll see if they followed through when the third one arrives.

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