|Minus the clothes that appeared in the ad, this is what I expected to receive.|
|This is what I received -- sorry about the poor quality photo, but I was so upset and hurriedly took the photo to share with the scammer.|
To continue with this investigation, a report must be filed with a law enforcement agency or government organization. You may choose to contact your local law enforcement agency (such as your local police or sheriff's department) or you may choose to file a report with any other governmental agency of your choice.
Per your request for me to return the incorrect item I received from Langruian Electronic Commerce Co. Ltd., it would cost more to ship the incorrect item (a plush toy worth about one dollar) to the China address than the refund I would potentially receive. Langruian Electronic Commerce Co. Ltd. (Langruian) is at fault because they advertised a product and did an intentional bait and switch.
They know it would cost more to return an item to China than the refund and I am sure they are laughing at you for helping them complete the scam and at me and countless others for falling for their scam. Provided that the return address on the package is not also fake, I am willing to return the junk item to the return U.S. address printed on the package I received from Langruian. The U.S. return address on the package containing the junk item I received is copied below:
10722 South La Cienega Blvd.
Inglewood, CA 90304
For your information, in addition to reporting this matter to the Internet Crime Complaint Center, it has been reported to the Better Business Bureau and the Federal Trade Commission. All additional reports include your decision to side with the scamming company, Langruian. I have also shared the incident with social media contacts to inform them that Paypal and Facebook are helping a China-based company defraud customers. I have urged others on Facebook not to buy from Langruian, a.k.a. Happykomi.com, a.k.a. Kimiss and similar companies that others have been warned about. See the attached screen snapshot that was posted on the Waldorf Doll Shop Facebook page* (where Happykomi.com is listed as the second fraudulent company). Had I been aware of this warning before ordering from this scammer, it would have saved me $36.48 and the time it has taken me to request your help in obtaining a full refund.
We received the case(s) you filed on October 14, 2020.
We have reviewed this transaction(s) and are denying your case(s). This decision was made because we did not receive valid proof or tracking that you returned the merchandise.
|Email sent on November 6, 2020, in reply to their October 22, 2020, email.|
|They replied to my refund request the following day and I replied to their reply.|
|Our final communication|
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