Friday, November 6, 2009

Poll Results and E-mail from Danbury Mint

The Michelle Obama Inaugural Doll "I like it; I don't like it" poll closed today.  Based on the photos of the actual doll that I took and shared in last week's The Excitement Has Fizzled blog, 18% of voters like the doll and 81% dislike it.

With reference to the aforementioned blog and the photos that I shared, I received the following e-mail from  Mr. Jerry March, Vice President, Danbury Mint.  I asked and was granted permission to share the contents of this email including its photo attachments:

Dear Debbie,

I am the marketing manager for the Michelle Obama Doll, and I just came across your posting and photos on your blog. I am very sorry that you are not happy with your doll. We've done everything possible to make sure that our doll is as close a likeness as you can get in a 16" porcelain doll, and we take your criticism seriously. In looking at the photos on your site, it appears that the doll is not positioned or styled as we had intended. Attached are two photos taken of a production doll from our warehouse with a standard camera that shows the doll after it has been styled as described in the unpacking card. Though it is not identical to the photo in the advertisement (which used an artist's rendering based on our actual sculpture since the doll had not been produced yet), I hope you would agree that it is an attractive doll, and actually a very good likeness of the First Lady. We've used only the finest quality porcelain, the dress is embellished with real crystals, and all the materials used for the dress and jewelry are of the highest quality. We chose to paint on the shoes because you can get much better accuracy and detail with hand painting than with constructing shoes that size.

We take our customers' opinions very seriously, and we are dedicated to creating the best products possible. I hope you will take another look at your doll and perhaps change your mind about its quality. If not, please accept my apologies, and know that we will do everything in our power to create the best product possible going forward, and will continue to go to great lengths to make our customers happy.

Thank you for understanding.

Best regards,

Jerry March
Vice President

I conveyed my appreciation to Mr. March for his personal attention and informed him that I had already returned the doll. 

There is a definite need for more companies like his, where customers' opinions truly matter.