Close-up Adèle arrived a week ago today. As usual, I did not open her box immediately to inspect her. That was done this past Sunday, February 10, 2013. My initial impression: She's all that I expected and more!
It was obvious that she had never been removed from the box as all manufacturer's plastic and ties remained in place. I gently removed her from the box and could see protective plastic on her upper arms. Its removal required me to remove her robe. I gasped when I saw what's illustrated in the following two images.
|Upper arm staining!|
|On both arms!|
Yes, Adèle's upper arms are dye-stained in a pattern that looks like flubbed tattoos. With it being the weekend, I knew I probably would not hear from the seller until the next day, but I sent an email with the two above images attached. I wrote:
I received the Adele Close-Up that I ordered from you last week. On removing her from the box this morning, I noticed that both of the doll’s upper arms are badly stained possibly from the dye in the black robe. This was not mentioned on your website. I have attached photos of the staining for your review.Had the staining been disclosed, I would not have ordered and definitely would not have paid as much. What is your return policy?
While I awaited the reply, Adèle was placed back inside the Fashion Royalty box and that box placed back inside the shipping box. I anticipated sending her back to her city of origin at the seller's expense.
The next day I received the seller's emailed apology for the oversight and the option of returning Adèle for a full refund or making an offer on how much discount I thought was fair should I choose to keep the doll.
I chose the second option. My fair-discount offer was accepted.
|Full length picture of the partially disrobed Adèle with stained arms|
Now I need to find a new body for her, a fully articulated one.
|Arm stains slathered with Oxy-10 as a stain-removal attempt|
In the meantime I have applied Oxy-10 to the stains to see if it removes them. If it does, the old body can be used for another doll because Adèle will eventually get re-bodied.
Has anyone else experienced stained vinyl on Integrity dolls or any others?
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